Promintart ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at promintart.com (the "Platform"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform.
1. Information We Collect
We may collect information about you in a variety of ways:
- Personal Data: When you register, we collect your first name, last name, display name, email address, phone number, country, and any optional profile details you provide.
- KYC Data: To comply with anti-money laundering regulations, we collect your full legal name and government-issued identity documents (passport, national ID, driver's licence, or residence permit).
- Financial Data: We collect transaction records including deposit amounts, withdrawal requests, wallet addresses, and payment proof screenshots. We do not store full payment card numbers.
- Usage Data: We automatically collect information such as your IP address, browser type, operating system, pages visited, and timestamps when you interact with our Platform.
- User Content: Any NFT files, land images, or other content you upload to the Platform.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process deposits, withdrawals, and NFT transactions
- Verify your identity through KYC procedures
- Send transactional and account-related emails
- Improve and personalise the Platform experience
- Detect and prevent fraud, abuse, and security incidents
- Comply with applicable laws and regulatory obligations
- Respond to your enquiries and provide customer support
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the Platform is used. You may configure your browser to refuse cookies; however, some features may not function correctly without them.
- Essential Cookies: Required for authentication and secure session management.
- Analytics Cookies: Help us understand how visitors interact with the Platform so we can improve it.
- Preference Cookies: Remember your settings and choices.
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating the Platform, bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Promintart, our users, or the public.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. KYC documents are retained for a minimum of five (5) years as required by applicable regulations.
6. Security of Your Information
We implement industry-standard security measures including HTTPS encryption, hashed password storage, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data (subject to legal obligations)
- The right to object to or restrict certain processing activities
- The right to data portability
To exercise any of these rights, please contact us using the details in Section 9.
8. Children's Privacy
The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@promintart.com
- Website: promintart.com/contact
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of the Platform after such changes constitutes your acceptance of the revised policy.